Reliable Trash Company

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1-4 days before you actually start service.

Our trash carts are 96 gallons, which hold about 9-11 kitchen bags of trash.

Right though our website. We use the highest encryption technology to ensure that you credit card or debit carb info is securely transmitted to us. You will be billed in advance of your service start date for the time period you have selected, so there is no bill you have to remember to pay on time or otherwise worry about. All the payment options are auto pay, where they will be withdrawn on the specified date shown, however you have the option to cancel service at any time and any remaining balance will be prorated back to you minus any return fees.

We service the routes generally from 6am to 5pm. If your trash or recycling has not been picked up by 5pm on your service day, please call the office and we can tell you if your driver is running late for that day. Sometime things beyond our control delay us, i.e. waiting extra long time at the dump, flat tire, road construction or car hitting us. We generally will work late to make sure that all our customers are serviced on their appropriate day. So please be sure to call after 5pm and before you take your can back in, because we still may be coming to empty it.

Yes, any trash the has fallen over will be picked up as best as possible if it has been bagged. If your trash is not bagged and is knocked over we will only gather the larger items of trash and you will need to clean the smaller items. We ask that if your trash can is over filled that any loose trash be bagged so that it can be handled easily. Loose or overly bulky trash will not be picked up.

The next trash service day for your area after you have received your can, unless otherwise specified. You will be notified by our office through email, which day we will pick up your area. This generally works out to one week to two weeks after signing up.

No. Unfortunately, we cannot accept:

    • Rocks, cinder blocks, dirt, bricks, stumps, concrete or other similar materials.
    • Tree limbs greater than 1.5″ diameter or longer than 4 feet
    • Construction or Demolition debris
    • Oil, Liquid paint, milk or other liquids. Liquids must be dumped outside of the trash can and then the empty bottles or containers can be taken
    • Batteries- lead acid vehicle, Lithium ion i.e. power tool, toys
    • Over 1/4 of can filled with vegetative waste
    • Electronics- they must be recycled per Indiana state law.
    • Tires
    • OVERWEIGHT- 100 pounds weight limit
    • Any items with labels TOXIC, FLAMMABLE, CORROSSIVE, or OXIDIZING
    • Propane/helium/oxygen or other welding bottles of gas
    • Hazardous or Bio-hazard waste
    • LARGE amounts of human or animal wastes.
    • Animal Carcasses are not bagged and sealed tightly.
    • Large vehicle parts (including tires)

NO LIQUIDS ARE ACCEPTED!

We have a 100-pound weight limit for each trash can.


Due to Indiana regulations (Indiana Code 13-20.5), no electronics* can be picked up on route with municipal waste that is intended for disposal at a landfill or intended for disposal by burning or incineration.


*Electronics refer to: Computer monitors/screen, computers, televisions, printers, computer peripherals (such as keyboards and mice), DVD players, VCR’s, or fax machines.


FOR ALLEN COUNTY


You can visit https://acwastewatcher.org/ for a list of places  to take these restricted items. Below is a brief list.


Electronics Recycling: Items from televisions to cell phones, laptops, and even CDs and DVDs can be recycled through ACDEM’s Electronics Recycling Program hosted at OmniSource. To learn more, including location and fee amounts, please visit https://acwastewatcher.org/programs/electronics-recycling


Household Hazardous Waste: Household cleaners, chemicals, paints and stains often contain elements that are toxic and can cause pollution. These items can be recognized by warning labels on their packaging: including TOXIC, FLAMMABLE, CORROSSIVE, or OXIDIZING. ACDEM offers weekly Tox-Away Tuesdays to provide a safe disposal options for residential Household Hazardous Waste. Learn more at: https://acwastewatcher.org/programs/household-hazardous-waste-disposal.


Tire Recycling is offered at many businesses locally. Businesses that change tires often provide recycling services as well. Some options are presented at https://acwastewatcher.org/search?keywords=tires.


Yard Waste should be composted instead of simply thrown away. Allen County residents are encouraged to deliver items to the Bio-Solids, Lime, and Yard Waste Facility. Learn more at https://acwastewatcher.org/programs/organic-waste-and-composting. Composting services also exist in Allen County.


Residents with construction and building materials can click the following link to learn more about where items can be disposed of: https://acwastewatcher.org/search?keywords=construction.


FOR ADAMS COUNTY


Adams County residents should contact 260-724-9971 or https://www.adamscountyswmd.com to learn more about the programs that the Adams County Solid Waste Management District has in place.

You can set out your trash the night before your scheduled pickup. Additionally, you may set it out the morning of, as long as it’s set out and ready by 6 am on the day of service.

We will not empty another competitor’s can, as that is illegal. Personal cans do not work with our service equipment so we ask that you please use our carts or ask to have an additional can ordered if you are regularly needing more room from trash.

For bulky items, we ask that you text a picture of the items you are wanting to be disposed of to 260-800-7070  with your name and address and we can let you know if we can accept them. If they are acceptable, we will let you know what the additional cost is and we will then email you an electronic invoice for payment with debit or credit card. We ask that the payment for large or bulky item be paid for BEFORE your trash service day. Bulky items not paid for BEFORE your trash day will be left in place and not picked up.

Right through our website under the homepage or on the pricing page we have a tab labeled “Two Trash Cans Serviced Weekly”. Click on this tab, choose your payment time period and just complete the order. Everything else will proceed as usual except you will receive and have serviced TWO trash cans a week.

Depending on what bill pay subscription you have selected, you will automatically be charged either 30, 90, or 180 days from the date of your initial charge.

For example if you signed up for service on August 2nd and have chosen to pay every 3 months, your next charge would be November 2nd and each subsequent 3rd month of service after that. If you signed up on August 5th and chose the monthly payment option, you will be charged on the 5th of each month. If you signed up on August 19th and signed up for the semi-annual option (every 6 months), your next charge will be February 19th. You will then subsequently be charged every 6 months.

If your recurring subscription fee isn’t paid due to a declined/returned credit card, you will be charged a return fee of $25.

For example if you signed up for service on August 2nd and have chosen to pay every 3 months, your next charge would be November 2nd and each subsequent 3rd month of service after that. If you signed up on August 5th and chose the monthly payment option, you will be charged on the 5th of each month. If you signed up on August 19th and signed up for the semi-annual option (every 6 months), your next charge will be February 19th. You will then subsequently be charged every 6 months.

You are welcome to purchase a bungie cord of the appropriate length that reaches from the lid’s hinge area to the front lip and place that on the can. This will keep your lid securely closed and protected from the wind and animals. We are happy to undue the bungie cord to dump your trash. You can also place the can in any direction to avoid the lid catching the wind and opening your can.

We do not give out a specific time for pick up, but require trash or recycling cans to be placed our before 6 am the day of your service. Since routes change constantly with the addition of new customers, as well as the creation of new routes on the same days, we cannot give a time out for pickup. Trash or Recycling cans not out by 6am may not be serviced and will not be picked up later if the truck has passed through the area.

We do recommend bagging your trash so that it can be cleanly dumped by our drivers/trucks. Our drivers will not reach down into the cart or can to remove stuck/frozen trash. If an unbagged trash can is knocked over by winds, we will pick up only the larger items and will leave the smaller trash items for you to clean up. Bagged trash that is knocked over will be picked up.

We ask that you call the office on your service day after 4pm if you think you have been missed. At the latest, call us the next day after your service day during business hours. We will then review the camera footage from the route and see if the can was outside at the proper time for service. If after reviewing footage we see that we are in error, we will credit one week onto your service and your renewal date will move one week into the future. If you call us 2 or more days after your service day, you will be outside of the guarantee period and we will not be able to credit you.

Our refund policy is that we will refund you any remaining balance  to your last payment method, after the initial one month of service is paid for and completed, or any subsequent renewal has over one month of unpaid, unused balance. Your refund will be issued after we collect our can(s) back from your residence. Any can(s) not able to be collected after 2 scheduled attempts will be charged replacement cost at $95 per can. As an example, if you paid for 6 months of service and then after 3 months you decide to move to another state and terminate your service, you will received the remaining 3 months of service refunded to your last payment method after your can(s) is collected. Another example, if you cancel service after you have just renewed for a 3 month period, 2 of those months will be refunded. Monthly renewals have no refunds due to the short renewal time.

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 Our website address is: https://reliabletrash.company.

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